FAQ
The 10 things sellers ask first.
Two topics: connecting a store, then training the brand-voice profile that answers on it. Every question links to the wiring it covers — onboarding or the rules editor.
Store connections
Channels, OAuth, multi-store, and what the agent reads from each integration.
Brand-voice training
Sample count, tone presets, voice scoring, and when to retrain the profile.
Still have a question?
Skip the reading. Set up the connection.
The onboarding wizard wires the same integrations listed above, then walks through the 3 to 5 sample replies that seed your voice profile. The rules editor lets you tune what the agent decides once the data is flowing.
Still need help?
Contact us.
If the FAQ didn’t cover your question, drop us a note. We read every message and reply from the same address that handles onboarding — typically within one business day.